NSA Wisconsin: Your Source for Professional Speakers

An Open Letter To Association Board Members, Committees, Executives

Bill Geist points us to a great article by Jeff Hurt, a true thought leader in the meetings industry. The article, written as an open letter to association board members, committees and executives, is a candid and brutally honest piece of writing about annual meetings. Here are a few juicy tidbits:

I don’t understand why you have paid five- and six-digit fees to secure marquee names like Nancy Brinker, Jeff Corwin, Bill Cosby, Nancy Grace, Jay Leno, Collin Powell, Condoleezza Rice, Barbara Walters or any other famous person. We can turn on the TV or click on a website and watch these people any time. Unless they have something specific to say to my job, my industry and my work, I don’t want to hear them. And your insistence to use them only repels me from attending these sessions.

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Just remember, as the association, it’s your job to get out in front of the industry and lead us. It’s your job to show us what’s new and next, not what’s now and yesteryear. It’s your job to lead me, your member to new ideas and better ways of business. It’s your job to bring us relevant, timely, current information. It’s your job to secure experts at molding the conference content.

If you don’t, I’ll stop going to your conference. And, I’m not the only one that will stop. Many of my association friends will too. We’ll say you’ve become status quo and not connected with your members.

We’ll use the “I” word. We’ll say you’ve become irrelevant.

And as my association friend Jeff De Cagna says, “What could be a clearer indication of your irrelevance than the announcement (and subsequent debate) of your own relevance?”

Be sure to check out the whole article on Jeff's blog.

Read Kinza's Article in Wisconsin Meetings Magazine

Highlighting ideas to maximize the effective of your next event, Midwest Meetings Magazine has published Kinza's article title "Well-rounded Meetings" in their Spring-Summer issue. The article includes six key points to remember in providing "the experience" and maximum value on a tight budget.

What’s it take to be Your Best? 4 Keys to the Door of Greater Wisdom

by Larry Cockerel
Professional Member

Better than good is the objective. This message is about what it takes to be your very best, whether you’re a Professional Speaker, new and up-coming Speaker or a Client focused Meeting Planning Professional. If you’re reading this piece and you’re neither of the above mentioned titles, this could be for you just as well.

What does it take? Four simple key motivators, these four motivators are easy to kick into action. Sometimes it’s the simple things that are holding us back from being our very best. As my readers know, your best is all that you can give, as long as you are giving 100% of your very best effort and attitude at every task, request, process and relationship.

Let’s get moving with these four simple key disciplines that you can simply do to be your very best. Simple is the key, decision management is the action required.

Passionate Activation: This is a test, stop right now, grab a blank piece of paper and write down three things that you are truly passionate about. At one time in our life we all started out as a blank piece of paper, and as we developed and connected with others our blank piece of paper became the beginning of the story of our life. Each page, each chapter, others have added value, and throughout the years we have grown passionate about things that drive our motivation and inspiration that dictates who we are, and what and why we do what we do.

Passion is the key, passion helps us to care, give and be our best. Having passion about your profession allows you to share your enthusiasm with others. Passion ignites your inspiration to succeed in your profession. Passion helps you to listen to others so that you can give them your very best. Passion makes your motives global and not singular. Passion is the main key to being your best at all things you do. Your passion towards helping others is why you do what you do. It’s not all about the money, “Make your passion greater than your monetary rewards” your first key, to the door of greater wisdom.

Skill Acknowledgement: We all have goals, dreams and things that we want to do and accomplish in life. We also have certain skills that we are excellent at and others that we are so-so at, if you know what I mean. Our goals must be tied to our skills to be at our very best with the job at hand. What skills are you excellent at? Write them out and beside each one, describe why you are excellent at that skill and how you can expand on these assets. What must happen for you to get even better at the skills you have acknowledged as high value skills?

Wisdom Note: You don’t get ahead by doing the things that you aren’t the best at, but you do get ahead when you do the things that you do best. Make your mission to do whatever it takes to enhance your strengths and learn to manage your weakness, we all have them, and both are great assets. Second key to the door to greater wisdom; “Make your skills match your goals and vision.”

Decision Management: Decision Making is over-rated and “Decision Management” is under-rated. Yes that’s right, decision making is way over-rated. Examples; New Years Resolutions, Weight Management Decisions, kicking the smoking habit, I can go on and on for days. I’ve spent much time looking into my own mirror and have found that the enemy in my life is me. We all make decisions every day, up to 2500 decisions daily, and the quality of those decisions effect the quality of our life.

The ability to evaluate your decision making process, and make less decisions daily, can allow you to be much clearer and focused to the outcomes.. Making good decisions is great, but more important is learning to manage those decisions and evaluate your results daily. Third key to the door of greater wisdom; “Make your decision management greater than just making decisions.”

Life Management: Time Management is over-rated, and “Life Management” is under-rated. What do I mean with this aggressive statement you’re thinking? Everyday we hear “Time Management”, “We must manage our time better” can we really manage the time that we have? We all have the same amount of time every second of every hour each and everyday. We can get good at managing the things we do with the time that we have, but time is not ours to manage but to cherish. We can manage our life within the time clock of our day. We can get better at the things we do when we learn to not be so focused to trying to manage time as much as managing the decisions that we do with our time.

Life Management is about living life to our best possible level of excellence with the time that we are given. Not so much trying to manage the minutes or hours but managing the decisions that we make with our personal and professional life. Fourth and final key to the door of greater wisdom; "Make your life management your life time mission.”

The expert on “Aggressively Living Life”
Larry Cockerel

How to Pick a Winner; 3 Simple Strategies for Winning with Your Client

by Larry Cockerel
Professional Member

It’s really quite simple, you close your eyes, turned around three times, step backwards once, then turn to your left, then to the right, then pick a name off the long list of names pertaining to your topic of choice.

WAIT Meeting Professionals; there is a better way to pick a winner for your client. Not saying that you take this ancient and sometimes scary and risky method of choosing your next Speaker. When opportunity knocks it’s too late to prepare, the key is to be ready and know right where to go to pick a winner. It’s not at the track, it’s by referral. There are many ways to define “Referral”. In this message I’ll share three simple strategies for winning with your client by referral.

“Winner” can also be defined in many ways, depending on what you think a win is for your client. The most important factor is what your client feels is the win with their group. There are many ways to find this out, but the simplest is to just ask. Do your home work; ask direct questions related to your clients expectations of your speaker and what they believe to be the expectations of their group. When the session is over and the people are walking out the door, what are they leaving with? What will they do differently or implement from your talk, when they go back to work with their clients and daily agendas?

Our business is very unique, we offer our talents and contacts as the Meeting Planner and as the Speaker by giving the group what they want, not just what we think they want, or what we have to offer. To add value to someone we must first know what they value. There is no win or lose, it’s all about the expectations, and can we fill the expectations with the right Speaker and message.

So how do you pick a winner for your next client? Simple, just include these three simple strategies for winning with your client:

1). Always look to build your network by implementing an “Information Network” of people and resources.

2). Always seek out your next Speaker by referral from a trusted and respected “Support Network”.

3). Always build a strong and reputable “Referral Network” that will refer only the best and trusted.

These are the three most important ‘Networks” to help you build a powerful and trusted network to support your clients and win with your clients. Your ‘Information Networks” are there to help you when you need information or need to know where to go get information to best serve your clients. Your “Support Network” is where you go for support of topic expertise or when you need to win with your client in a moments notice. This is the place you go because you trust in their judgment and experience.

Your “Referral Network” is where you build more business by referral business. This is where you practice the “Golden Rule”. This is where you help others first, your giving will lead to your gain, the “how to” to building a solid foundation for your business.

The world is a big place. Your referral networks can help you narrow the playing field to win with your clients by being able to offer the best information, your support contacts, and by helping others build their business and win with their clients. How do you pick a winner? No more closing your eyes and hoping, or turning around three times and pointing to a name on a site, the answer is right in the palm of your hands, the power of your three simple networks.

Start today by acknowledging your three key networks, who, what and where and then how to… begin right now to make a strong business for your clients. Winning is just part of the game, playing the game, the journey is the fun part. Success isn’t a destination but a journey. Incorporating these three simple strategies can help you win with your clients and by doing that you will see more referral business come your way. That is something that you’re interested in, isn’t it?

Create the Experience and They Will Come

By Kinza Christenson
Professional Member

When people attend a conference, they come to learn new information -- and hopefully gain some inspiration along the way. With the high levels of stress and overload that employees are experiencing today, creating the total experience is fast becoming a necessary ingredient in creating employee loyalty and maximum content retention. When conference attendees receive the full package—appealing to all of their senses—they experience an emotional connection that stimulates the ability to learn and retain information.

Now some corporate training meeting planners are shaking their heads, saying: “But we need to fill our time with intensive training and with heavy duty content, like we’ve always done.” Hence, another body-draining “brain-fry” day of sessions is planned. After all, how can one justify doing anything else? Consider this:

1. With the rising costs of health care, it is imperative that organizations include a wellness perspective in their organizational culture. Training meetings and conferences offer an ideal opportunity for this. Studies have shown that over 84% of all hospitalizations are due, either directly or indirectly, to stress. Over 60% of the women in the workforce say how to cope with their stress is their #1 problem. To subject meeting attendees to hard content for 6 continuous hours with no relief, is, in essence, sabotaging one’s own organizational best interests.

2. We know that feelings affect performance. When people feel good, they are more productive. They are more optimistic, more open to retain new information, and more inclined to act on information learned. When one applies some of the lessons that studies of emotional intelligence has taught us; we know that making emotional connections—such as thoughtfulness, laughter, happiness, sadness—are the vehicles by which we are motivated and determine the degree to which we connect and learn.

3. Generationally speaking, bringing in “brain fry” relief is not a choice, it’s a necessity. From the currently dominate Boomers who are stressed with the additional challenges of their aging circumstance; to the Gen-Xers who have gone from slackers to overload strivers; to the Generation-Y’s who are expecting their learning in bite-size and entertaining venues; attendees today require new conference models. Technology has changed the way we want to receive information and increased our need for an emotional counterbalance.

According to Jennifer Christenson, Director of Catering at the Mystic Lake Casino Hotel, MN, the trend is to have fewer but more extravagant conferences. “More thought is going into creating the branding experience and it doesn’t necessarily have to cost a lot of money.” When deciding on how to achieve “the experience” in your conference setting, Christenson recommends to first tell the site representative what it is you want to do and ask for their input on how to do it. They should be able to give you some great ideas. Remember to appeal to all five senses.”

Attendees who’s spirits are nurtured are more likely to absorb and act on the content received and clear their calendar to attend the Conference the next time around.

When adding the “experience” to your next Conference:

1. Use a theme that lends itself to the branding that you want to create; i.e. a color scheme, type of food, table decorations, or other room enhancers to create the desired mood. Carry the theme over to the trade show, your vendors will love it and their creativeness will add extra spark.

2. Include a humorist or other “branding” person to convey your branding objectives and energize your attendees. This person can not only deliver a welcomed diversion, they can re-enforce conference objectives and weave your event into a memorable success.

3. Use colored lighting to create excitement, using gobos or large screens on which to project logos. Try multiple lighting effects to give spark and life to the room.

4. When budget is a concern, rather than the expense of hiring a design team, work with your on-site representative. Ask her/him specifically what they could recommend. They should be able to give you some creative ideas that would work perfect for your group and may be accomplished at minimum expense.

5. Get creative for your break out sessions. Lori Fuhrmann of the Four-Point Sheraton Milwaukee Airport, WI, says she is seeing the trend with break out sessions going away from having lecture-type speakers to sessions being much more interactive. Some of the most successful conferences carry over their themes to the breakout sessions, having speakers bringing the theme into their presentation. She cited one conference she had worked with used the Mash theme and even had their break-out speakers dressed in fatigues.

6. Don’t forget the music! Music can inspire the spirit and be invaluable to creating a total experience.

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Kinza Christenson
The Performance Pro and Motivational Humoris
2005-2006 Past-President of NSA-Wisconsin Professional Speakers
Spotlight Keynotes * Training * Conference Weaving
800-575-6817 * www.kinza.net

Why Speech Isn’t Always Free

by Chris Clarke-Epstein
Professional Member

So, you need a speaker. It’s not a big meeting. In fact, you only need someone for 45 minutes and they could do their regular stuff – not much preparation needed. In fact, people in the audience are likely to be looking for speakers in the future. A showcase, that’s what it would be. Any speaker would jump at the chance for exposure like this. Finding a speaker should be a quick on/off your to-do list.

You go to the NSA WI website, pick a few names and start calling. After an engaging conversation, it hits you. This speaker is reluctant to say yes to this wonderful opportunity. Maybe you haven’t explained the situation well. You’ll do better on the next call – really stress the preview opportunity. You dial and it happens again. What’s the matter, you think? I thought speakers wanted to speak. Maybe the following four insights will help you understand what’s happening from the speaker’s point of view.

Exposure at a free presentation tends to lead to opportunities to give more free speeches. When participants discover that the speaker agreed to speak at your meeting without a fee, there is an expectation that they’ll be willing to do the same for their group.

Like Doctors, Lawyers, and Accountants, Speakers sell their expertise by blocks of time on their calendar. When they agree to do a presentation for you, they have eliminated that time from their inventory and can’t do any other revenue producing activities. When they say yes to you they’re putting themselves in the position of having to say no to someone else who may be looking for their expertise and is willing to pay for it.

Free presentations take the same amount of preparation as paid presentations. As professionals, most NSA members don’t differentiate the kind of homework they do before a speech. For each presentation they need to learn about the audience and their particular challenges and then integrate this information into their speech.

Think of your request as asking for a donation. Just as you might build a business case when you ask a hotel to donate a portion of your meeting costs, consider asking the speaker to donate their speech to your group. If you can explain why this would be a meaningful donation from the speaker’s point of view, you’ll be doing two things. First, you’re telling the speaker that you understand they’re running a business and that you’re aware of what you’re really asking. Second, you’re recognizing that the food for thought provided by the speaker is as valuable, if not more valuable than the meal, for the people attending your meeting.

Speakers love to speak and are often willing to help out meeting planners who finds themselves budget challenged. Don’t be reluctant to call one of us with your request. Just keep in mind that the unspoken dialogue going on in our heads might be different than the one in yours!

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Copyright © 2007 Chris Clarke-Epstein Chris Clarke-Epstein, CSP is a speaker, consultant, and author who challenges leaders who want to lead more than they manage and coaches teams who want to have fun while they’re learning to be more effective. Learn more about Chris at www.ChrisClarke-Epstein.com or contact her at Chris@ChrisClarke-Epstein.com.

How to be the “Difference Maker”; 3 Simple Sales Strategies that Work

by Larry Cockerel
Professional member

ATTENTION MEETING PROFESSIONALS, ARE YOU LOOKING FOR GREATER RESULTS? As Meeting Professionals it’s all about making a difference and helping your clients have the very best meeting or conference. So how do you stay on your best game, and keep motivated to give your best and get the best? Staying focused to your mission and purpose, and always making your purpose and process greater than your pay.

Connecting with speakers, scheduling, arranging hotels, travel and many more steps in helping your clients have the very best event, is just a piece of the pie. Not only do you have the above mentioned tasks, but then you must keep building, selling, supplying, following up and doing your best to give your clients the greatest return on their investment.

Meeting Professionals are key “Connectors” in the business world, which connect the best for their client’s success. Connectors are the difference makers, and by always looking for new ways to stay focused to your mission and purpose is the key to great success with your clients. The following three simple strategies will help you be the “Difference Maker” for your clients and stand out in the crowd as being the best at what you do.

We all know that in sales we are either finding a need and filling that need or creating the need and then filling it. Finding the need is the most common path taken for the majority of professionals that offer a service. Once the need is discovered, then we go to action, but before we can take the first step, we must first have a plan, and by taking the time to incorporate these three simple strategies in your plan will help you have greater success.

3 Simple Sales Strategies for helping you be the “Difference Maker” for your business and clients:

Always Make Your Event More Important than Your Reward
The process that you go through to plan and help your clients prepare for their event is the place that you as the professional meeting planner grows and develops methods of improvement and judgment. The “event” must be the most important piece of your task, not the reward. Putting your client’s return on investment and your relationship first is the highest priority over your own financial reward, this is the key to better than good business.

Always Make Your First Impression Your Greatest Asset
The first connection, the call, the face to face and knee to knee time, that first impression is found in your motives. If your motive is client focused and not singular focused you are on the right track. Your first impression and each meeting or conversation there after must be laser focused to your client’s best interest. Then and only then is your first impression your greatest asset.

Always Make Your Follow-up and Follow-Through Your Greatest Investment of Time
The” weak zone” with most sales and business professionals is “Follow-up”, so that being, make a firm decision to be the “Difference Maker”. Make the follow-up process your greatest investment of time when nurturing your clients. If this is a “Strength Zone” for you, then build on it and get better at the things you do best. If this is a weak zone, then focus and make the decision to make follow-up and follow-through a high priority, and this will help make you the “Difference Maker” in your industry.

It has been found and proven that the more time and energy that we give to our “strength zones” the better we get at the things we do best. The faster we learn to develop strengths the better we get at other things. It hasn’t been found that we should focus our energy on our weaknesses to get better, but what has been found, is that we can manage our weaknesses and build and develop our strengths.

As “Sales Professionals” we can offer more to our clients, more value, more options and greater “ROR” (Return on Relationship) if we learn to get better at the things that we do best. This is why these three simple sales strategies can help you be the best that you can be.

Managing other people’s events and exceeding those expectations can be a great challenge, when you’re relying on other Professionals to deliver the goods. Choose only to work with the best, the most flexible and easy to work with, those that believe that their process is more important than their applause. Your “Return on Relationship” as the “Meeting Professional” is of the highest importance for your client. Have fun while working with your clients, and always make your clients expectations the most important goal.

To wrap it up, get up, get out, and get moving on making a difference today by being the “Difference Maker” with your next event.

And Now Introducing...

By Kinza Christenson
Professional Member

So who will be introducing our speaker? Often this is a last minute thought. One of the program coordinators will generally name a colleague to do the honors. Sure the speaker will provide the written introduction but the impact of the Introduce can make or break an audience’s anticipation and reception and set the tone for your entire event. The importance of the “Introduction” is often not recognized for the important role that it plays.

When selecting your Introducer, a few thoughts you might want to think about:

• Go for the detail oriented. A nonchalant attitude can be an introduction killer.

• Choose someone who is polished in presentation skills will add “polish” to your
entire event.

• If there’s someone who knows the individual or is already a fan of the speaker,
chances are they will be honored to do the introduction and may add a comment of
endorsement, accolades and enthusiasm—all raising the attention of the audience.

• If your speaker has a product table where audience members can purchase books,
Is going to be available for autographs, or will be appearing….., these are great
Reminders for the audience. Instruct the “Wrap up” person (often the same
Introducer) to include this information as Announcements after the presentation. It serves as a great transition into the next thought and helps keep ‘the speaker buzz’ alive.

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Kinza Christenson The Performance Pro & Motivational Humorist 2005-2006 Past President NSA-Wisconsin Professional Speakers Spotlight Keynotes * Training * Conference Weaving 800-575-6817 / www.kinza.net

7 Steps to Enhance Keynote Success

By Kinza Christenson
Professional Member

From planning the initial venue right down to the details of the day, there are things that can make a difference, some can have a large impact on how the speaker is received.. Here are 7 things that can be used to enhance keynote success.

1. Timing is everything. The “Now Introducing…pass the butter please” is a tough scenario for any speaker to contend with. Competing with starvation and the clanging of silverware is not an easy task. Starvation always wins. As a result, unfortunately, the audience gets shortchanged because of the dual and interruptive focus. Most conferences today schedule their day so as to allow the audience time to eat the main course, and usually once the dessert is served- the speaker is successfully introduced. The audience has then satisfied their hunger pains and are ready to sit back and absorb the speaker.

2. A great tip: Meeting planners approach the microphone to introduce the speaker and have a difficult task of quieting every one down. A great technique? Don’t say a word until it’s quiet. Just stand there and say: Sh-h-h-h-h. You’ll be amazed at how it works like magic.

3. Logistics Matter: When there’s a stage, it’s easy. However, if the presentation room does not have a stage, you may need to focus a little more on the type of room setup needed so you leave adequate ‘stage area’ for the speaker. Does your speaker stand at a lectern or is your speaker a roamer? Do he or she need more room open in the front? Will they be bringing audience members to the front or needing room for props?

If there is ample space in the room, it is always good be on the safe side and to leave a little more space for the speaker rather than not enough. It makes the speaker more visible to the audience. Another trick: Look at the speaker’s stage area. Hotels are notorious for hanging pictures directly behind where the speaker might be. These can be very distracting for the audience. Are they easily removable? If so, take them down.

4. The speaker challenge: While planners try to provide the best presenters they can to their organization, there are a few red flags to be aware of. Celebrities may be more demanding and are much less inclined to care about your timeline. If staying on schedule is important, be sure to discuss with them when they need to finish and then have a signal worked out to help remind them. Another thought to be aware of: Many speakers are authors but not all authors are speakers. In general, if you don’t have a personal reference from someone who has seen or heard good things about a speaker, look for a designation of membership in the National Speakers Association.

5. About the Audience: Many key things that the speaker needs to know will most likely be covered on their Pre-program Questionnaire. However, with today’s audiences often being so diverse, speakers need to know who will be in the audience, not just their positions but what ethnic groups, countries represented, and/or what regions of the U.S. will be represented. Knowing this affects the selection of the material the speaker will choose, the types of humor used and the stories included. The last thing you, and the speaker, want is for audience members to be offended by an unintentional comment.

6. Set ‘em up: In your program description about the upcoming program, if your speaker is a humorist, be sure to include that fact. Knowing that they are in for a good time gives them ‘permission’ to laugh and gets their spontaneity revved up to a “set go” level.

7. Take the golden opportunity. The event is over. You breathe sigh of relief. When the speaker asks for a testimonial letter, you happily oblige but you are secretly just glad that everything went well and it’s over. You are on to the next project. If you are working with an experienced speaker, do a follow up call with them. If you don’t, you could be missing a golden opportunity for learning nuggets to help you the next time around. Ask for their observations or if there is anything they would suggest that you should have done that would help as you plan your next event? Experienced speakers have attended a large variety of events/venues and may be able to share a idea that will set you apart from the competition or build attendance the next time. If the speaker’s topic created interest, ask the speaker if they would provide some filler articles for the organization’s newsletter. This gives the attendees topic re-enforcement and added take home value—and your newsletter editor will thank you!

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Kinza Christenson The Performance Pro and Motivational Humorist 2005-2006 Past-President of NSA-Wisconsin Professional Speakers Spotlight Keynotes * Training * Conference Weaving 800-575-6817 * www.kinza.net

Meeting Planners and Speakers: Partnering for Success

By Kinza Christenson
Professional Member

It’s been said that details can make or break an event. Meeting planners know how important being organized is. Taking care of details can be crucial, especially in the preplanning stage. People in the meetings industry learn that taking care of details in advance frees them up to handle unexpected crisis or surprises that might happen on site at any Conference.

A speaking engagement is a partnership between the planner and the speaker. Both share the same goal: Having everything run smoothly and creating a memorable event. Yes, it’s true that Murphy’s Law (If something can go wrong, it will) comes into play at times, no matter how well one plans. While seasoned professional speakers have the moxie to help them go with the flow and adapt to last minute changes, preplanning attention to details can be determining factors for avoiding a “Murphy”. Here are some thoughts gained along the way:

1. Take a detailed approach with the speaker. Any experienced speaker will ask questions but regardless of who brings it up there are probably specifics your speaker needs to know. Generally, a speaker will send planners a pre-program questionnaire. With meeting planners being so busy and having limited time, this is an easy way to get the speaker details taken care of early. Questionnaire might include things like: Type of seating arrangements, if tables are used, will they be round or long? What color is the backdrop? What will be going on in the presenting room just prior to their presentation? If an in-house sound system is used, will there be an AV person available? Who was your last speaker?

2. When a speaker sends a questionnaire to be filled out, it’s helpful if the questionnaire is returned to him as soon as possible. This contains information that will be important to him in customizing a great talk for your audience as well as making the appropriate handouts. Some speakers request
names of people to interview. Since they will not always readily available when the speaker tries to contact them, this process may take a number of days, even weeks.

3. If you are using a theme, what can the speaker do to fit into that theme? Let them know of any ‘visions’ you have on what you’d like to see them do. Don’t hesitate to ask the speaker for any ideas they may have. They may have had a similar experience before and have an idea that you’d love to use.

4. It’s generally a good idea to have a couple of volunteers man the speaker’s product table. This frees them up to sign autographs or answer questions for waiting audience members. Another area of needed assistance may be if a luncheon or banquet speaker needs help putting things out on the tables. Depending on the size of the venue, have several volunteers available to do this. It can be crucially important to accomplishing the task in time.

5. Don’t forget to exchange cell phone numbers with your speakers. That way if something happens to delay them, you will know as soon as possible. It will also enable them to get a hold of you to notify you that they have arrived --- a welcomed phone call so you can breathe a sign of relief.

One thing is for sure, when partnering for success involves handling the details, there’s less chance for a “Murphy”—and that’s a good thing!

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Kinza Christenson The Performance Pro & Motivational Humorist 2005-06 President, NSA-Wisconsin Professional Speakers Spotlight Keynotes * Training * Conference Weaving 800-575-6817 / www.kinza.net